This is a gentle reminder to all parents that you need to apply every three months for your 30 free hours childcare and/or Tax-free Childcare services. This is to reconfirm your eligibility. You must do this even if your child hasn’t started their 30-hour place.

How do I reconfirm?
  • You will get a text and/or email 4 weeks before your reconfirmation deadline. This will prompt you to log into your Childcare Service account.
  • In the account, you must go to ‘secure messages’. You can access this section at any time. The section on reconfirmation will inform you of your reconfirmation date.
  • You can reconfirm your eligibility up to 4 weeks before your reconfirmation date.

Issues with codes

Please be aware that some parents have been experiencing some issues with their code – we have received the following guidance:

  • Are you experiencing problems with your 30-hour childcare code?  Find out about the new dedicated line to answer your queries:
  • 0300 123 5033 – option 1